How to run a TECNO mobile warranty check

Protect your purchase with IMEI validation and official TECNO Pakistan support tools.

Online portal

Visit the official TECNO mobile company warranty portal: tecno-mobile.com/warranty. Enter the 15-digit IMEI and serial number printed on the retail box. Screenshot the result for your records.

  • Ensure you type IMEI exactly as shown, without spaces.
  • The portal confirms activation date, coverage length, and service centre details.
  • If the portal shows “no record,” contact the store immediately.

Carlcare mobile app

Install Carlcare from Google Play. Sign in with your phone number and register the device. The app syncs with tecno mobile company servers to show warranty status, parts pricing, and support tickets.

  • Enable location so the app lists nearby authorised centres.
  • Use the “Proof of purchase” tab to upload invoice photos.
  • Track repair updates in real time for transparency.

Required documents

Keep these on hand when submitting warranty claims.

Retail invoice

Original receipt with dealer stamp, CNIC, and payment method.

Device photos

Front, back, IMEI sticker, and close-ups for any damage.

Accessory checklist

Charger, cable, earphones, tecno mobile cover if bundled.

Common warranty questions

  • Does warranty transfer with resale? Only if original invoice and IMEI slip are provided.
  • Can I claim for screen damage? Coverage applies if you purchased Carlcare screen protection at checkout.
  • How long is coverage? TECNO mobile Pakistan provides 13 months on devices and 6 months on accessories.

Is PTA approval required?

Yes, warranty applies only after PTA activation. Double check PTA SMS before applying.

What if the portal fails?

Use Carlcare hotline 0800-888-32 with your IMEI and invoice to open a manual ticket.

Which centres handle repairs?

TECNO mobile company runs Carlcare centres in Karachi, Lahore, Islamabad, Peshawar, and Multan.